Welcome to Accent Furniture Shop’s FAQ page. We’ve compiled answers to common questions about our stylish furniture collections and services to help you shop with confidence.

About Our Products

What types of furniture do you specialize in?
We specialize in design-forward accent furniture including accent chairs, tables, bedroom furniture, dining sets, and decorative storage solutions like bookcases and cabinets. Our collections blend global design influences with everyday functionality.
Are your products suitable for small spaces?
Absolutely! Many of our pieces like baker’s racks, bar carts, and space-saving accent tables are designed with urban apartments and cozy spaces in mind. Product dimensions are clearly listed to help you plan.
What materials are used in your furniture?
We use a variety of quality materials from solid wood frames to luxurious velvet upholstery, selected for both style and durability. Material details are provided for each product.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Completely. We use industry-standard encryption and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Orders can typically be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] with your order number.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some remote areas in Asia. Contact us if you’re unsure about delivery to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
How can I track my order?
You’ll receive tracking information via email once your order leaves our Houston warehouse. Use this to monitor your delivery in real-time.
Do you offer white glove delivery?
Currently we offer standard carrier delivery. For larger items like bed frames or dining sets, we recommend having assistance available during delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all packaging. Contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs, except in cases of our error or damaged items. We recommend keeping original packaging for returns.
What if my item arrives damaged?
Please inspect packages upon delivery and note any damage with the carrier. Contact us immediately at [email protected] with photos for resolution.

Customer Care

How can I contact customer service?
Our Houston-based team is available via email at [email protected]. We typically respond within 1 business day.
Do you offer design advice?
While we don’t offer formal design services, our team is happy to provide product recommendations based on your space and needs.
Where is your company located?
Our headquarters and warehouse are at 4266 Circle Drive, Houston, TX 77056, USA. We welcome inquiries but don’t currently have a showroom open to the public.

Still have questions? Our design-conscious team is always happy to help at [email protected]. Shop our collections today and experience furniture delivery that’s as stylish as our pieces!