At Accent Furniture Shop, we take as much care with your satisfaction as we do in crafting our globally-inspired furniture collections. If your purchase doesn’t meet your expectations, our straightforward returns process ensures a refined experience that matches our design ethos.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

Certain items cannot be returned due to their custom nature or for hygiene reasons:

  • Dining Chair Cushions & Pads (opened or used)
  • Custom or Made-to-Order Furniture (including select Bed Frames and Headboards)
  • Final Sale Items (clearly marked at time of purchase)

How to Initiate a Return or Exchange

Our returns process is designed with the same attention to detail as our furniture collections:

Step 1: Submit Your Request

Email our customer care team at [email protected] within 15 days of delivery with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – [Order Number]

Body:
Dear Accent Furniture Shop Team,

I would like to request a [return/exchange] for my recent order (#[order number]).

Item(s) for return: [Product Name, SKU if available]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if known)]
Contact phone number: [Your phone number]

I confirm the item(s) are in original condition with all packaging intact.

Sincerely,
[Your Full Name]

Step 2: Receive Return Authorization

Within 2 business days, our Houston-based team will email you:

  • Return Authorization Number
  • Prepaid return shipping label (for defective items)
  • Instructions for packaging your return

Step 3: Ship Your Return

For standard returns (non-defective items):

  • Pack items securely in original packaging
  • Affix the provided return label
  • Ship via the carrier specified in your instructions

Note: Customers are responsible for return shipping costs unless the return is due to our error or defective product.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival at our warehouse), we’ll notify you via email about the status of your refund or exchange.

Refund Information

We process refunds with the same efficiency we apply to crafting our solid wood bookcases:

  • Timing: Refunds are processed within 5 business days after we receive and approve your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Your refund will include the item price minus any original shipping costs (unless return is due to our error)

Note: Depending on your financial institution, it may take 3-10 additional business days for the refund to appear on your statement.

Exchanges

For exchanges of eligible items:

  1. Follow the standard return process above
  2. In your request email, specify the replacement item you desire
  3. Once we receive your return, we’ll ship the new item using your preferred shipping method
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your accent chair or dining table arrives damaged:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In most cases, you won’t need to return the damaged item

Need Assistance?

Our Houston-based customer care team is available to help with any questions about returns or exchanges:

Email: [email protected]
Address: 4266 Circle Drive, Houston, US 77056

Because at Accent Furniture Shop, we believe every detail matters—from the stitching on our chairs to ensuring your complete satisfaction with every purchase.