At Accent Furniture Shop, we combine global inspiration with meticulous craftsmanship to deliver furniture that transforms your living spaces. Our shipping and returns policies reflect the same attention to detail found in our hand-selected collections.

Shipping Information

Order Processing

We carefully prepare each order for shipment within 1-2 business days of receiving your payment.

Shipping Methods

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Shipping Fee: $12.95 USD

Free Shipping:

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind the quality of our globally-inspired furniture. If your purchase doesn’t meet your expectations, our refined returns process ensures a seamless experience.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Required for all returns

Non-Returnable Items

Due to their custom nature or hygiene considerations, these items cannot be returned:

  • Opened or used Dining Chair Cushions & Pads
  • Custom or Made-to-Order Furniture (including select Bed Frames and Headboards)
  • Items marked “Final Sale” at time of purchase

Step-by-Step Return Process

Step 1: Submit Your Request

Email our Houston-based customer care team at [email protected] within 15 days of delivery with:

  • Subject: “Return/Exchange Request – [Your Order Number]”
  • Product name and SKU (if available)
  • Reason for return
  • Your preferred resolution (refund or exchange)
  • Your contact phone number
  • Confirmation that items are in original condition

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number
  • Prepaid return label (for defective items only)
  • Detailed packaging instructions

Step 3: Ship Your Return

For standard returns (non-defective items):

  • Repack items securely in original packaging
  • Affix the provided return label
  • Ship via specified carrier

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

After we receive and inspect your return (typically within 5 business days), we’ll email you about your refund or exchange status.

Refund Information

We process refunds with the same efficiency we apply to crafting our solid wood furniture:

  • Timing: Processed within 5 business days after return approval
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus original shipping costs (unless return is due to our error)

Note: Depending on your financial institution, it may take 3-10 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges of eligible items:

  1. Follow the standard return process above
  2. Specify your desired replacement item in your request email
  3. After we receive your return, we’ll ship the new item using your preferred method

You’ll be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If your accent chair or dining table arrives damaged:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no cost to you
  • In most cases, you won’t need to return the damaged item

Customer Support

Our Houston-based customer care team is available to assist with any shipping or returns questions:

Email: [email protected]
Address: 4266 Circle Drive, Houston, US 77056

Because at Accent Furniture Shop, we believe every detail matters—from the handcrafted stitching on our chairs to ensuring your complete satisfaction with every purchase.